SMS Messaging Privacy Policy
Carmel Professional Dentistry by Carolyn Crowley Correll, DDS (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have — including with respect to our SMS/text messaging program.
1. Information We Collect
We collect personal information that you voluntarily provide and information generated through your interactions with us, which may include:
- Your name and contact details (including mobile phone number and email address)
- Appointment, account, and service information
- Payment or billing information you provide
- Information submitted through forms on our website or in person
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; to schedule and confirm appointments; to process transactions; to communicate with you (including by text message where you have consented); and to comply with our legal obligations.
3. SMS / Text Messaging Consent & Data
No mobile information is shared with third parties for marketing.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
When you opt in to our text messaging program, we collect your mobile phone number and a record of your consent. We use this information solely to send the transactional and marketing messages you have agreed to receive and to manage your participation in the program.
4. How We Share Information
Consumer information is not shared with third parties for marketing purposes. We do not sell, rent, or trade your personal information. We may share information only:
- With trusted service providers who perform services on our behalf and are obligated to protect your information, solely to operate our business and deliver services to you;
- When required by law, regulation, legal process, or governmental request; or
- To protect the rights, property, or safety of our patients/customers, our business, or others.
As stated above, mobile opt-in data and SMS consent are never shared with third parties for any purpose.
5. Data Protection
Carmel Professional Dentistry by Carolyn Crowley Correll, DDS takes the security of your personal information seriously. We employ industry-standard safeguards — including secure systems and access controls — to protect your data against unauthorized access, alteration, disclosure, or destruction. No transmission over the Internet or a mobile network can be guaranteed to be 100% secure, so we cannot guarantee absolute security.
6. Your Choices & Opt-Out
You can stop receiving text messages from us at any time by replying with any of the following keywords to a message you have received from us: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Once we receive your request, we will promptly remove your number from our messaging list and you will no longer receive text communications from us, except a single confirmation that you have opted out.
You may also request to access, correct, or delete the personal information we hold about you by contacting us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this policy and, for significant changes, provide a more prominent notice on our website. We encourage you to review this policy periodically.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Carmel Professional Dentistry by Carolyn Crowley Correll, DDS
6400 Carmel Road, Suite 104, Charlotte, NC 28226
Email: drcrowleycorrell@gmail.com
Phone: 704-341-2345
Web: https://www.carmelprofessionaldentistry.com/